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CSS - SAA Employees Survey: View Response #14

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Your Occupation

 Non-Management Employee

Date of Travel

 8/21/2015

Flight #

 SA363

Class of Travel and Seat #

 ECONOMY

Duty Travel Booking Process
  Poor Average Good
  12345
How satisfied were you with the Approval process? 
How satisfied were you with the travel confirmation process? 
How efficient were the Travel Office personnel? 

Please provide us with reasons for your selected response.
The  booking  was  made  for  sa363  but  to  my  surprise  at  check  in  the  ticket  issued  was  not  made    , i  had  to  catch  our  own  SA6831 22/08/15  to  cape town and  needed  to  be  fresh  for  sa6740  the  next  day  , i  was  so  axuasted  . 

How would you rate your experience at Check-in at the Airport
  Poor Average Good
  12345
How would you rate the Check-in service? 
Waiting time at Check-in: 
Grooming standards of Check-in personnel: 
Friendliness and Professionalism at Check-in: 
Staff Efficiency during Check-in: 

Do you have more feedback for the Check-In Team?
i  am  not  happy  with  the  travel  concessions  given  at  the  economy  class  and   and  the  captains  travel  business  we  are  always  given  economy  with  no  confirmation  

How would you rate the Boarding and Departure service?
  Poor Average Good
  12345
Boarding information (signage) 
Boarding announcements 
Grooming standards of the gate personnel 
Friendliness and Professionalism 
Boarding efficiency 
Priority Boarding 
Your overall Boarding and Departure experience 

Was your departure on time?

 YES

If delayed, were you kept informed?

 N/A

Please provide additional comments, if any:
n/a

Inflight Service: Cabin Crew
  Poor Average Good 
  12345N/A
Friendliness of our Cabin Crew 
Grooming standards of Cabin Crew 
Communication Skills 
Helpfulness 
The night service provided by the Crew (where applicable) 
The cleanliness of the toilets and cabin 
The overall service quality standards of our Cabin Crew 

Additional Comments:
good

Inflight Service: Food and Beverage
  Poor Average Good
  12345
The Beverage Selection 
The menu options and availability 
The presentation of the meals 
The overall food and beverage service system 

Any advice or recommendation for improvement?
n/a

Arrival & Baggage Services
  Poor Average Good  
  12345N/A
Staff presence at the exit doors 
Staff assistance 
Baggage delivery times 

Is there anything else you would like to share with us concerning your travel experience?
n/a

Thank you for taking time to complete this survey.

South African Airways Service Research Team

  

Created at 11/21/2015 7:14 AM by Daniel Mooke
Last modified at 11/21/2015 7:14 AM by Daniel Mooke